Privacy Policy

We are HOW TO BASICALLY LTD, a company registered in England and Wales under company no. 13784717 and having a registered office at Town Place Farm, Sloop Lane, Scaynes Hill, Haywards Heath RH17 7NP, United Kingdom (“we”, “our”, “us”). We are the publisher of the website accessible at https://howtobasically.co.uk (the “Website“).

At HOW TO BASICALLY LTD, we take the privacy and security of your personal data very seriously. This policy explains what personal data we collect about you, why we need it, how we use it and the rights you have regarding it.

We are the controller of your personal data. This means that we are responsible for what happens to any data you send to us, and we are subject to certain legal obligations about how we store it, who we send it to and what we can lawfully do with it. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below:

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where any identifying markers have been removed.

In the context of the processing of personal data, HOW TO BASICALLY LTD collects and processes the following categories of data about you:

• Customer identification data (surname, first name and age);
• Contact data (telephone number, postal address and email);
• Geographical area (city, country);
• Order customization file and associated message;
• Browsing data of customers and prospects (IP address, type of equipment, etc.);
• The history of past orders (workshop, course, date of purchase, name of buyer if different, order number, purchase history);
• Payment data in figures;
• A log of any contact you have had with us (by email or via online chat).

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to book a class, you will need to provide us with your name and contact details).

In principle, we collect all personal data processed directly from you when you contact us through our website or purchase a product in a shop. We will collect technical data from your browser when you visit our Website.

We endeavour to ensure that the personal data we hold is accurate at all times. We therefore encourage you to update your data should any changes occur. We may also ask you to update your data from time to time.

4.1 The purposes of our processing

The processing that we carry out is for the following purposes:

• Management and follow-up of enquiries made by customers or prospects and the responses to them;
• Booking management;
• Management and follow-up of classes attended;
• Payment management;
• Management and follow-up of the after-sales service;
• Signing customers up to our newsletter;
• Compliance with legal obligations, particularly in terms of accounting.

4.2 The legal bases on which we process your personal data

We only process your personal data if at least one of the following conditions is met:

• your consent to the processing operations has been obtained;
• We have a legitimate interest in processing your personal data (or a third party has such an interest), which is not overridden by your own interest and to which you do not object;
• the performance of a contract between us and you which requires us to carry out the processing of personal data concerned;
• we are bound by legal and regulatory obligations that require the processing of personal data.

We do not share the personal data we collect about you with any third party unless we are required to do so by law.

Only the following categories of persons may be given access to your personal data:

• Authorised HOW TO BASICALLY LTD staff members;
• the competent authorities or courts;
• HOW TO BASICALLY LTD’s service providers and subcontractors, only to the extent that they need to access your personal data to perform their activities (e.g. our IT service providers).

We ensure that only authorised persons have access to your personal data. HOW TO BASICALLY LTD has a strict security policy which ensures that the data it processes is only passed on to those who need to access it. Where your personal data is transferred in this way, we ensure that the recipient is subject to appropriate duties of security and confidentiality.

We keep the personal data of our customers only as long as absolutely necessary in order to manage our commercial relationship with those customers, and to send them any marketing information which we can lawfully send to them.

Under certain circumstances, you have rights under data protection law in relation to your personal data. You have the right to:

• Request access to the personal data we hold about you;
• Request corrections to any of the personal data we hold, if it is inaccurate;
• Ask us to erase your personal data;
• Object to the way in which we process your personal data; or
• Request transfer of your personal data in a commonly-used file format.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. If you wish to exercise any of the rights set out above, please contact us. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK regulator for data protection issues. Details of how to do this can be found on their website, which you can access via www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance at the following email address: jk@howtobasically.co.uk.

Update: 11 May 2022